Refund policy
Last updated: 19 July 2026
The short version
14 days from delivery, in every market we ship to. The garment must come back unworn, unwashed and with the numbered ROMANTICO tag intact. Refund within 14 days of the piece passing inspection. No exchanges for now — return and reorder.
Conditions
We accept returns of items that are:
- returned within 14 days of delivery;
- unworn and unwashed, in their original condition (trying a garment on is fine);
- complete with the numbered ROMANTICO tag still attached. Each piece belongs to a numbered series and the tag certifies its number: if the tag has been removed, the return is refused and the item will be sent back to you.
How to start a return
- Contact us through the contact form within 14 days of delivery, quoting your order number and the item(s) you are returning.
- We reply within 24–48 working hours with the return address and instructions.
- Dispatch the item within 14 days of your request.
Return address: [COMPANY DETAILS — to be completed].
Return costs
- Italy: return shipping is at your cost. On request we can email you a prepaid label: €6.90, deducted from your refund.
- European Union: return shipping is at your cost. Optional prepaid label: €9.90, deducted from your refund.
- United Kingdom, Switzerland, United States: you arrange and pay for the return shipment with a tracked service. Import duties and taxes paid on delivery are not refundable; any customs charges for the return shipment are your responsibility. We recommend marking the parcel as "returned goods".
Refunds
Once the item arrives back and passes inspection, we issue the refund within 14 days, to the original payment method. You receive an email confirmation at each step. Original outbound shipping costs are refunded where required by law (see the Right of Withdrawal section below); optional prepaid label costs are deducted as stated above.
Exchanges
We do not offer direct exchanges at the moment: with around 10 pieces per garment, we cannot hold stock aside. If you need a different size, return the item and place a new order — if your size is still in series, it is yours.
Faulty or non-conforming items
If a piece arrives damaged or develops a conformity defect, this is covered by the legal guarantee (2 years in the EU; Consumer Rights Act 2015 in the UK) — not by this returns policy. Contact us through the contact form with photos and your order number and we will resolve it, return costs on us.
Right of Withdrawal
Your right to change your mind
If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days from the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods, without giving any reason (Directive 2011/83/EU; for the UK, the Consumer Contracts Regulations 2013). We voluntarily extend the same 14-day window to customers in Switzerland and the United States.
How to withdraw
Before the withdrawal period expires, send us an unequivocal statement of your decision to withdraw:
- through the contact form, quoting your order number; or
- by post to: [COMPANY DETAILS — to be completed].
You may use the model withdrawal form below, but it is not obligatory. We will acknowledge receipt of your withdrawal without delay. To meet the deadline, it is sufficient to send your communication before the 14-day period expires.
Effects of withdrawal
If you withdraw, we reimburse all payments received from you, including standard delivery costs (with the exception of supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and in any event within 14 days from the day we are informed of your decision. The refund is made using the same means of payment you used for the transaction, unless you expressly agree otherwise; you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is earliest.
Returning the goods
You must send back the goods without undue delay and in any event within 14 days from the day you communicate your withdrawal. The deadline is met if you dispatch the goods before the 14-day period expires. The direct cost of returning the goods is borne by you (see the Returns & Refunds section above for practical instructions, return address and the optional prepaid label for Italy and the EU).
You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. Please note that the numbered ROMANTICO tag is part of the product as delivered: keep it attached while trying the garment on.
Model withdrawal form (Annex I.B, Directive 2011/83/EU)
To: [COMPANY DETAILS — to be completed]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
- Ordered on (*)/received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.