Terms of service
Last updated: 19 July 2026
1. Seller
These Terms of Sale govern all purchases made on this website (the "Site"), operated by:
[COMPANY DETAILS — to be completed] (company name, registered office, VAT number, REA number, PEC) — "ROMANTICO", "we", "us".
2. Scope
These Terms apply to all orders placed by consumers through the Site for delivery to Italy, the European Union, the United Kingdom, Switzerland and the United States. Placing an order implies acceptance of these Terms. Mandatory consumer protections of the country where you habitually reside are unaffected.
3. Products and availability
ROMANTICO garments and accessories are produced in numbered micro-series (around 10 pieces per garment, 50 for the t-shirt). Once a series is sold out, it is not restocked. Product images show the actual pieces photographed; minor variations inherent to small-batch production may occur. All product information is provided in good faith; obvious errors (including obvious pricing errors) do not bind the Seller.
4. Prices and taxes
All prices are in Euro (EUR). For deliveries within the European Union, prices include VAT. For deliveries to the United Kingdom, Switzerland and the United States, prices are shown net of local taxes; orders shipped outside the EU may be subject to import duties and taxes, payable by the recipient on delivery (see the Shipping Policy). Shipping costs are shown at checkout before payment. We do not use comparison ("was/now") pricing.
5. Ordering and conclusion of the contract
The order process on the Site constitutes an offer to purchase. After placing an order you receive an automatic acknowledgement. The contract of sale is concluded when we send the order confirmation email, which constitutes acceptance of your order. We may decline or cancel an order before dispatch in the cases set out in Section 6.
6. Cancellation by the Seller
We may cancel an order (with immediate notice and full refund of any amount paid) if: (a) the price or product description displayed was manifestly incorrect due to a technical or clerical error; (b) the item is unavailable, including where the physical numbered piece is found to be damaged or non-conforming before dispatch; (c) we cannot verify payment. In such cases the refund is made to the original payment method without undue delay.
7. Payment
We accept the payment methods shown at checkout (including major cards processed by Shopify Payments, PayPal and, for EU customers, Klarna). Payment is taken at the time of order. The Site does not store your card details.
8. Shipping and delivery
Shipping destinations, costs, free-shipping thresholds and delivery estimates are set out in the Shipping Policy, which forms part of these Terms.
9. Right of withdrawal
If you are a consumer in the EU or the UK, you may withdraw from the contract within 14 days of delivery without giving any reason, as described in the Right of Withdrawal page, which includes the model withdrawal form. We voluntarily extend the same 14-day window to customers in Switzerland and the United States.
10. Returns and refunds
The conditions for returning items (including the requirement that the numbered ROMANTICO tag be intact) and refund timelines are set out in the Returns & Refunds policy, which forms part of these Terms.
11. Legal guarantee of conformity
If you are a consumer in the EU, you benefit from the legal guarantee of conformity for a period of 2 years from delivery, under Articles 128 et seq. of the Italian Consumer Code (Legislative Decree 206/2005, implementing Directive (EU) 2019/771). If a product is not in conformity, you are entitled to have it brought into conformity (repair or replacement, where possible for a numbered series) or, where applicable, to a price reduction or termination of the contract. Defects must be reported within the terms provided by law. For UK consumers, the statutory rights under the Consumer Rights Act 2015 apply. This guarantee does not cover normal wear or damage caused by misuse.
12. Alternative dispute resolution (ADR)
Pursuant to Article 141-sexies of the Italian Consumer Code, we inform consumers that, should a complaint not be resolved directly with us, they may use an alternative dispute resolution (ADR) body listed by the Italian Ministry of Enterprise and Made in Italy (MIMIT). The competent body we indicate for this purpose is the Mediation Service of the Chamber of Commerce of Milano Monza Brianza Lodi (Camera di Commercio di Milano Monza Brianza Lodi). For cross-border disputes within the EU, you may also contact the European Consumer Centres Network (ECC-Net) for assistance.
13. Governing law and jurisdiction
These Terms are governed by Italian law. For consumers resident in the EU, any dispute falls within the jurisdiction of the courts of the consumer's place of residence or domicile, in accordance with the Italian Consumer Code and applicable EU law. Nothing in these Terms limits mandatory rights under the law of your country of habitual residence.
14. Contact
For any question regarding these Terms or your order, contact us through the contact form. We reply within 24–48 hours, Monday to Friday.